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Farewell, miGenie

Time and tech waits for no one. Unfortunately, miGenie is no longer available to buy and on 31st March 2024 the cloud will be closing.

But don’t worry, there’s an even better, more intuitive, more convenient solution available for all miGenie customers. Find out all you need to know in our FAQs.

Read the cloud closure FAQs

Frequently Asked Questions

The cloud service that facilitates control of the miGenie system via app control is closing on 31st March 2024. Please read our FAQs below to understand what this means for you.

miGenie cloud closure

When will the miGenie cloud service close?

31st March 2024

What happens to my product?

Your miGenie product will continue to operate and follow your set schedules. Your heating schedules can be amended via the controller. However, you will no longer be able to use the app to control your heating.

How do I programme my unit via the control?

Please watch our YouTube videos

What do I do if I want app control?

We are offering all miGenie customers an exclusive 40% off Wiser, our smart thermostat that offers much more than miGenie. Wiser enables room-by-room control and a whole host of extra features. Find out more on the Wiser website.

Which Wiser product do I need to replace my miGenie with?
  • Wish 1 (MT714R9K0900) – replace with Wiser Thermostat Kit 1
  • Wish 2 (MT724R9K0900) – replace with Wiser Thermostat Kit 2
  • Wish 3 (MT744R9K0900) – please contact customer services to discuss the set up of your system on 0333 6000 622
Where do I go to use my discount code?

Go to our Wiser shop and add your promotional code at the checkout. Your discount code can be found in the email you received from us.

Which products can my discount code be used on?

Your 40% off code applies to Thermostat Kits which are the direct replacement for your product.

Are there any cheaper alternatives to purchasing Wiser?

Our New Digistat is a more affordable option, however it only allows app control within the home via Bluetooth.

Do I need an installer to fit Wiser?

Wiser is a direct replacement for miGenie Wish 1 and 2, so there is no need for re-wiring, watch our upgrade videos for a step-by-step guide. Wish 3 is dependent on your system set up and will need to be discussed with our customer service team. Always use a professional installer if you have any concerns, you can find a list of Wiser Approved Installers here.

Can I recycle my current miGenie?

Yes - return it to us for free and we will recycle it for you as we are a zero to landfill site. A FREEPOST envelope will be included in your Wiser order.

Who can I contact if I have questions?

Please contact our customer service team on 0333 6000 622 who will be happy to help. Open Monday – Thursday 8am - 4.30pm, Friday 8am – 3.30pm.

miGenie Products

As with most things in life, one size doesn’t fit all which is why miGenie has been designed to offer a tailored solution depending on your heating system.

If you have any trouble deciphering which option will make your wishes come true just contact us.

Wish 1

This single channel room thermostat kit allows you to control your heating remotely. 

The handy wireless room thermostat is wirelessly connected to the controller and can be wall mounted or freestanding on the table stand.

Suitability
Ideal for use with combination boilers. Heating can be controlled via the app or control unit, and hot water is available on demand.

Pack contents
Single channel controller
Wireless room thermostat (with table stand)
Internet gateway
Ethernet cable

Part Number 
MT714R9K0900
Price: £149.99

Instructions

User Guide

Wish 2

This dual channel room thermostat kit allows you to control your heating and hot water remotely.

The handy wireless room thermostat is wirelessly connected to the controller and can be wall mounted or freestanding on the table stand. An existing wired cylinder thermostat can then be connected to control hot water, or an additional room thermostat can be added for a second zone of heating.

Suitability
Ideal for use with conventional boilers. Heating and hot water can be controlled via the app or control unit.

Pack contents
Dual channel controller
Wireless room thermostat (with table stand)
Internet gateway
Ethernet cable

Part Number 
MT724R9K0900
Price: £159.99

Instructions

User Guide

Wish 3

This multi channel room thermostat kit has up to four channels allowing you to control your heating and hot water remotely.

Ideal for larger properties it includes two handy wireless room thermostats which are wirelessly connected to the controller to enable zone control of heating. These can be wall mounted or freestanding on the table stand. A wired cylinder thermostat can then be connected to control hot water, and an additional room thermostat can even be added for a third zone of heating.

Suitability
Ideal for use with conventional boilers in larger properties. Up to four zones of heating and hot water can be controlled via the app or control unit.

Pack contents
Multi channel controller
2 x Wireless room thermostat (with table stands)
Internet gateway
Ethernet cable

Part Number 
MT744R9K0900
Price: £219.99

Instructions

User Guide

Here When You Need Us

Take a look at our Frequently Asked Questions for miGenie product information and support.

READ OUR FAQS

MiGenie is no longer available.

If you’re looking for multi-room smart heating, check out our new Wiser system for ultimate room-by-room control.

Get Wiser

miGenie® Smart Thermostat © 2023 Drayton by Schneider Electric